It’s every association’s dream to have highly engaged members, but unfortunately this is not always the case. The aim for all associations is to get consumers to become members and then for those members to increase engagement with the organisation and then to retain those highly engaged members.
Small World Labs has established these six steps to form the member engagement pyramid [see image below]:
1. Observing 2. Following 3. Endorsing 4. Contributing 5. Owning 6. Leading
Observing Stage